Amazon & Web Challenges

Lance Fitzsimmons aka "The Hot Tub Wizard"

April 1, 2025

I’m posting about my Amazon experience because it is having a big impact on our business. As many of our customers know, we have had a very simple warranty and customer service process based more on the honor system, making it very easy and timely for customers to get back to operating properly. This costs money to keep going.

There are 2 problems we are facing. One of them is what I call Amazon inflation. The fees and charges Amazon is implementing is increasing monthly. Another is Amazon’s return process which makes it relatively easy for their customers to steal from small businesses on the Amazon platform. We have received returns from Amazon in which a customer buys a new salt cell and returns a cell that is 2-3 years old. Yesterday, an original HotSpring cell was returned in our package.  I need your help to keep dishonest people from spoiling things for you, my valued customers. To help with this situation we ask that you purchase your replacement cells directly from us and not Amazon. You can use the code THANKS at checkout for 10% off and FREE PRIORITY MAIL shipping.

Another advantage from buying direct is you are assured you are getting a genuine Scepter Salt Cell®. There are cheap imposters all over the web, including Amazon and EBay. Customers contact me regularly telling me how they felt tricked into thinking they were getting our products.

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